Answer

If an item cannot be matched, the company may first try to return it to the sender. If that is not possible, the service terms allow the item to be opened to identify the addressee. Unidentified mail may later be disposed of.

General information

The first picture shows the outside of the item. An open-and-scan request shows the pages inside.

The paper item still exists after a scan. It stays stored until another action is taken.

Storage fees and disposal rules can apply when you do not choose an action.

Service steps to consider

Review the item picture and number before choosing an action.

Save any scan you need. Decide if you still need the paper item.

Choose forwarding, storage, or shredding before a fee or disposal date.

How SnapMailbox can help

SnapMailbox's mail scanning and storage service is built to handle exactly this kind of request from your account. Every item is logged and photographed on the outside as soon as it arrives, giving you a record before you decide what happens next. From there, your dashboard lets you request an open-and-scan for a closer look at the contents, forward the physical item, keep it in secure storage for a limited free period, or have it shredded. For something specific like this, those same account-level tools usually provide the answer, and support can step in for anything unusual. Because every action is logged, you always have a clear history of what happened to a given piece of mail and when.

Important limits

Shredding and disposal cannot be undone. A scan may not replace the paper when another person or office needs the original.