Answer

Do not open, download, use, copy, or share it. Record the item number and report the problem to support so the company can correct the assignment and protect the intended recipient.

General information

The first picture shows the outside of the item. An open-and-scan request shows the pages inside.

The paper item still exists after a scan. It stays stored until another action is taken.

Storage fees and disposal rules can apply when you do not choose an action.

Service steps to consider

Review the item picture and number before choosing an action.

Save any scan you need. Decide if you still need the paper item.

Choose forwarding, storage, or shredding before a fee or disposal date.

How SnapMailbox can help

SnapMailbox's virtual mailbox dashboard is designed to give you control over exactly this. Each item that arrives is treated the same way at first: logged, photographed on the outside, and made visible in your account before anything else happens. From there, the available actions, scan, forward, store, or shred, are shown directly next to the item, so handling a situation like this is usually a matter of choosing the right option rather than contacting support. Storage windows and any applicable fees are shown clearly as well, so there are no surprises if an item sits for a while. The overall goal is to make mail handling feel predictable, transparent, and entirely in your hands.

Important limits

Shredding and disposal cannot be undone. A scan may not replace the paper when another person or office needs the original.