Answer

Change the password, secure the connected email account, review recent mail actions, and contact support promptly. Save any notices or screenshots that may help explain what happened. Do not send passwords or full payment-card details by email.

General information

A separate mailing address can reduce how often you share your home address. It does not make you unknown.

Mail scans, ID records, passwords, and shipping addresses are private details.

USPS must check your ID and home or business address for CMRA service.

Service steps to consider

Use a unique password and protecting the email account tied to the mailbox.

Review any scan or mail action you did not expect. Report a problem at once.

Share only the details needed through an approved support or ID-check channel.

How SnapMailbox can help

SnapMailbox's account security features are designed with situations like this in mind. Beyond the privacy benefit of using a separate mailing address instead of your home address, the platform is built to protect the identity and mail information tied to your account through secure storage and limited internal access. For a question like this, the current privacy policy is the most complete source of detail on what's collected and how it's protected, and support can clarify anything that policy doesn't directly answer for your situation. If you ever suspect something is wrong with your account specifically, reporting it promptly and reviewing your recent activity together with support is the fastest way to get a clear answer and, if needed, secure your account further.

Important limits

Do not send a password, full card number, or extra ID records by normal email.